Shipping
Local Post
SF Express HK$30
Free shipping above HK$500
1 to 3 working days
Orders placed before 12 noon from Monday to Friday will be dispatched on the same day (except public holidays)
Orders placed after 12 noon on Friday and on Saturday and Sunday will be shipped on Monday
**For all local deliveries, goods valued at HK$3,000 or above must be personally received and signed for by the recipient. PandaCamera shall not be liable for any delay, re-delivery, additional cost, or related risk arising from the customer's failure to arrange personal acknowledgment of receipt, and reserves the right to charge a reasonable re-delivery fee where applicable.
Self-pickup
Address: Flat E, 12/F, World Tech Centre,
No.95 How Ming Street, Kwun Tong, Hong Kong
Contact: (852) 2763-6337
Opening Hour:
Monday - Thursday：11am - 7pm
Friday：11am - 8pm
Saturday：1pm - 5pm
Close on Sunday & Public Holiday
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Address: Shops 516-517, 5/F, Hysan Place,
500 Hennessy Road,
Causeway Bay, Hong Kong
Contact: (852) 9272-1784
Opening Hour:
Monday - Sunday: 12pm-9pm
**Please collect your order within three months from the date of the collection notice. Any item not collected after this period will no longer be retained, and no further notice will be issued.**
Macau Shipping
SF Express HK$40
2 to 4 working days
International shipping
US, UK, AU: Standard Air Shipping from HK$120
Rest of the world: Standard Air Shipping from HK$150
RETURN POLICY
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Exchange / Return
For damaged/ incorrect product:
We offer exchange only if you received a DAMAGED or INCORRECT product. In this situation, please send us photo of the products via Whatsapp or contact us directly within three days upon your purchase.
Arrangement of product exchange and refund
1) Ship the products to our showroom via SF Express (please choose ‘paid by receiver’ for the payment method). We will be responsible for shipping cost of SF Express.
2) Exchange the product in showroom. Please contact our staff before exchanging product
- If it is still in stock, you could exchange the products at your earliest convenience.
- If it is out-of-stock, we will make an order and get you a new product as soon as possible.
- If it is no longer available, you could choose other product (price difference will be refunded/charged) or get the full refund of your payment.
**Please examine the product carefully, as it is allowed to exchange once only.**
Make sure your product fulfills the following requirement for exchange or refund
1) The product must be new and unused.
2) There is no man-made damage.
3) Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
Please understand that the returns caused by the following reasons cannot be handled:
1) The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
2) Due to lighting or colour difference of computer monitors, resulting in some slight colour variations between the actual product and the photo.
3) Customer’s own preference. Please understand that there may be difference between the actual product and the photo. The product cannot be exchanged or refunded if you do not like it.
Big Panda Limited reserves the final right to interpret the terms and conditions herein.